Build customer retention that drives revenue growth.
CRM&360.Agency implements scalable lifecycle operations, automates customer journeys, and optimizes your database to reduce acquisition costs and maximize lifetime value.
Implementation and Migration Made Simple
Move to a modern CRM platform without disruption. We handle Salesforce Marketing Cloud and Oracle Responsys setup, data migration, and team training.
Platform Implementation
Deploy Salesforce Marketing Cloud or Oracle Responsys with proper configuration, testing, and go-live support.
Data Migration
Clean, validate, and transfer customer data safely from legacy systems to your new platform without data loss.
Integration Setup
Connect your CRM to email, SMS, WhatsApp, and push notification channels for seamless omnichannel campaigns.
Team Training
Equip your team with hands-on training so they operate the platform confidently from day one.
Database Optimization
Structure customer data for faster campaign execution and improved targeting accuracy across all channels.
Post-Launch Support
Receive ongoing technical support and optimization guidance to maximize your platform investment and performance.
Build customer journeys that drive revenue and retention
CRM&360.Agency structures data-driven lifecycle strategies that keep customers engaged, reduce churn, and grow lifetime value across every touchpoint.
Lifecycle strategy and planning
Map customer journeys from acquisition through advocacy. We design lifecycle frameworks aligned with your product and revenue goals.
Campaign management and execution
We manage multi-channel campaigns across email, SMS, WhatsApp, and push. Campaigns are triggered by customer behavior, ensuring relevance and timing.
Database optimization
Clean, segment, and activate customer data. We ensure your database fuels precise targeting and reduces waste in marketing spend.
Retention and win-back campaigns
Target at-risk customers with timely interventions. We design win-back campaigns that re-engage inactive users and recover revenue.
Performance analytics and reporting
Track lifecycle KPIs: engagement rates, retention curves, CAC payback, LTV growth. We translate data into actionable insights monthly.
Team integration and scaling
We embed with your product and tech teams to ensure lifecycle operations scale as your customer base grows and evolves.
Reach customers where they are, automatically
Email, WhatsApp, SMS, and push notifications work together in one system. CRM&360.Agency structures your automation so every message feels personal, timely, and relevant. Your database stays clean, your campaigns run on schedule, and your team has one place to manage it all.
Results our clients are seeing with CRM&360
Companies across retail, e-commerce, and SaaS have grown revenue and retention using our data-driven CRM strategies and omnichannel automation.
CRM&360 restructured our lifecycle operations and implemented Salesforce Marketing Cloud from scratch. Our retention metrics improved measurably within the first six months.
Lucas Oliveira
Head of Customer Experience, E-commerce Platform
They handled our migration from Oracle Responsys smoothly while optimizing our database structure. Our email performance and automation workflows are now fully scalable.
Marina Santos
Marketing Operations Manager, Fintech Startup
The team integrated our product and CRM teams to build customer journeys that actually drive action. CAC reduction came faster than we expected.
Felipe Rocha
Director of Growth, SaaS Company
CRM&360 designed our omnichannel automation across email, SMS, and WhatsApp. Our engagement rates jumped significantly and our team finally has scalable processes.
Daniela Ferreira
Retention Manager, Retail Chain
They brought clarity to our customer data strategy and built campaigns that actually convert. Working with them felt like bringing in an internal CRM leader.
André Costa
VP Marketing, Consumer Goods Brand
From platform selection to full implementation and team training, CRM&360 delivered everything. Our marketing operations are now fully autonomous and data-driven.
Juliana Mendes
CMO, B2B Technology Company
Let's build your lifecycle strategy together.
Talk to our team about CRM implementation, automation, and retention growth tailored to your business.