Build sustainable customer growth with data-driven lifecycle strategies.
CRM&360.Agency turns customer data into revenue. We implement platforms, design omnichannel automation, and structure retention operations that reduce acquisition costs and increase lifetime value.
CRM strategies that grow revenue and keep customers coming back
CRM&360.Agency builds scalable lifecycle operations that reduce acquisition costs and drive sustainable revenue growth through data-driven customer journeys.
CRM implementation and migration
Deploy Salesforce Marketing Cloud or Oracle Responsys with seamless data integration and team training for immediate impact.
Lifecycle strategy and automation
Design customer journeys across email, WhatsApp, SMS, and push that nurture leads and retain high-value customers at scale.
Database optimization and segmentation
Structure customer data for precision targeting, improving campaign relevance and reducing wasted marketing spend.
Campaign management and execution
Launch, monitor, and optimize omnichannel campaigns with real-time performance tracking and data-informed adjustments.
Integration with product and engineering teams
Align CRM operations with your product and technology roadmaps to ensure data consistency and seamless customer experiences.
Revenue growth and retention analytics
Track customer lifetime value, churn reduction, and CAC improvements through dedicated measurement and reporting.
Real results from companies we've worked with
See how CRM&360.Agency helped businesses in São Paulo reduce customer acquisition costs and scale their lifecycle operations.
CRM&360.Agency restructured our entire lifecycle marketing operation. Their data-first approach helped us reduce CAC by optimizing our email and SMS automations across the customer journey.
Carolina Mendes
Director of Marketing, E-commerce Platform
Migrating to Salesforce Marketing Cloud felt overwhelming until CRM&360.Agency took over. They handled the entire implementation and got us operational in weeks with zero data loss.
Felipe Ribeiro
Operations Manager, Retail Network
The omnichannel automation they built across email, WhatsApp, and SMS increased our retention rates significantly. Their team understood our product intimately and integrated seamlessly with ours.
Amanda Costa
VP of Customer Success, SaaS Company
Working with CRM&360.Agency showed us we weren't leveraging our customer data properly. Their database optimization strategy unlocked revenue we didn't know was there.
Roberto Silva
CEO, Consumer Goods Distributor
Their CRM expertise comes from actually running large-scale operations at places like iFood and Mercado Livre. That experience made a real difference in how they structured our campaigns.
Juliana Alves
Head of Marketing, Fintech Startup
They didn't just implement a platform. They built us a scalable lifecycle operation that our product and BI teams could actually own and improve over time.
Marco Antônio
Product Lead, Logistics Platform
Built on 15 years of enterprise CRM expertise
CRM&360.Agency was founded to bring data-driven lifecycle marketing to companies ready to scale. We've led CRM operations at iFood, Mercado Livre, and Globo. Now we're applying that same strategic rigor to help businesses structure sustainable customer journeys, reduce acquisition costs, and drive measurable revenue growth through intelligent retention.
Data-driven growth for customer retention
CRM&360.Agency delivers measurable outcomes through strategic lifecycle marketing, platform optimization, and omnichannel automation that turns customer data into revenue.
15+
Years of CRM expertise
Led by a CRM strategist with proven experience scaling operations at iFood, Mercado Livre, and Globo.
5+
Major platforms managed
CRM&360.Agency specializes in Salesforce Marketing Cloud, Oracle Responsys, and custom omnichannel implementations.
100%
Data-oriented approach
Every campaign and strategy is built on database optimization and performance analytics to reduce CAC and boost retention.
1
Dedicated CRM specialist
Hands-on leadership ensures your lifecycle strategy integrates seamlessly with product, tech, and BI teams.
Let's build your customer retention strategy.
Contact CRM&360.Agency today for a free consultation on CRM implementation, lifecycle marketing, and data-driven retention.